I know. This is surprising. A former manager at Allstate testified in a trial in Kentucky that Allstate bullied people into taking low ball settlement offers. A summary:
A former casualty manager for Allstate Insurance Co. testified last Thursday that the insurer used strong-arm tactics to bully injury victims into taking reduced offers for pain and suffering. According to the former Allstate manger, a 1995 change in the way the company handled policies created a dehumanizing process with the sole aim of maximizing profits. Additionally the former manager accused Allstate of manipulating data to reduce the value of claims and punishing adjusters who paid too much to policyholders.
I know you are all stunned just like me. Allstate has hired a consulting group, McKinsey, to help them manage their claims better and reduce payments while profits soar. Allstate was one of the first to use Colossus, software that helps them evaluate claims, or in some cases, the only thing that evaluates claims. And Allstate bullied people?
Its amazing that this is news. It is similar to saying that the sky is blue, rain is wet, or the ocean has water. But, don’t think that Allstate is alone in this phenomenon. Insurance companies want to pay you as little as possible so they can make as much money as possible. That is the business they are in, and you need professional assistance from a licensed attorney to make it through the land mines.