Not only does Progressive disgust me, but insurance folks in general are annoying me. Why? Because no one has come out to state the obvious: this was a disaster and is unacceptable.
After posting about this last month, I wrote to the CPCU Society and the AICPCU, groups that claim they represent the best and the brightest in the insurance industry. Heck, I am a CPCU and a member of the CPCU Society who has written for them many times. CPCUs are so proud of the designation, we have a separate code of ethics.
Apparently, the code of ethics does not include standing up and calling out a company that gives you financial backing. My CPCU Society renewal is staying in my pocket. And I am still encouraging you to drop Progressive for these tactics.