As I was calling adjusters back today, I realized that there is still something lacking in the insurance industry: customer service. As a former adjuster, I think I know a thing or two about this topic. Heck, I have written an article about it as well.
I think the problem, at its most basic, is a lack of training. Adjusters are trained, sometimes, to read a policy. They are trained, occassionally, to evaluate a case. But, they are never trained in customer service. And, with insurance companies hiring fewer college educated people, the new adjusters do not go into the system with the necessary skills to begin with. Therefore, the poor customer service skills that adjusters have when they are hired are never fixed.
It is time that people stop putting up with poor service from adjusters. If your adjuster is not treating you properly, ask for a supervisor. Make sure you get the service you deserve.