As part of my “fun” activities, I have written for several journals. I write extensively for the CPCU Society and the Claims Section. I primarily do this as a way to provide information and insight to adjusters so that the process can run more smoothly.
Unfortunately, I sometimes feel like I talk to myself. Here is an article I wrote a year or so ago about the lack of adjuster writing skills. I thought that maybe someone would read it. And, I think some people did. However, not enough people.
In the last week, I have received two of the WORST letters I have ever seen. One was from an adjuster that capitalized every other word. It seemed random. I am still not sure why he did it, but he did.
The second one was not in full sentences. It said “Do not have statement.” Huh? What? I happen to know what he meant because I have the context, but that should be embarrassing, not only to the adjuster, but to his company. How can they let things like that get out of their office?
If you have an example of a letter you received from an adjuster that is poorly written, I would love to see it. I will have to write a follow up to my last article.